Our process is a culmination of a lot of research, learning and working with customers to provide transparency, ownership, efficiency, accuracy and allows for easy adjustments to scope of work along the way. It's built with growth in mind, and with iterative changes to the process made regularly to ensure we adjust as needed along the way.
Similar to how one might expect an agency to run, we bill our time based on usage and time-tracked events. Each member of our staff assumes a role, and therefore a rate. Time spent will then be billed based on usage. At the beginning of each month, we review the work queue we have for your account and determine approximately what we will need to reserve and what we will likely consume. Additionally, we may already have retainers in place to hold specific blocks of time for that month. Once a general amount is determined, we will set up a retainer and send that to you for payment. This will only occur if we do not have the correct amount of funds retained to cover the estimated month’s billables. During the month, we will monitor the hours consumed and retained. If these become significantly out of sync, we will work with you to top up the retainer or adjust hours for the month.
Invoices over $1000 generate a lot of fees when paid with credit. Foreign currency conversion rates are also terrible for most of our clients, making things even more expensive. To combat fees, we allow all invoices from US clients to be paid via ACH, and all invoices over $250 worldwide to be paid via US Domestic Wire or International Wire.
Our rates are formulated based on the current industry standard rates and the ability to provide our staff with living wages. They also take into account changing environments within the development industry and rapidly changing salaries expected by top quality talent. Each rate is given and connected to each employee based on their title. It’s important to highlight that a more senior developer may have a more expensive rate, however, typically the time taken to complete tasks is less due to their increase in skill level. If work is required on short notice or in emergency situations, an emergency rate will be applied to the work as needed. This is roughly 1.5x the standard rate. All emergency work will be identified as such before hand with written approval from the client required.
Role
Senior Development + Solutions Architecture
Standard Rate
$229.00 USD
Emergency Rate
$339.00 USD
Intermediate Development
$159.00 USD
$239.00 USD
Project Management + Administration
$129.00 USD
$189.00 USD
To pay your invoice in another currency, we highly recommend Wise. You can get set up with a new business account locally in most countries, deposit local currency, convert at a fair market rate with no hidden costs, and then transfer to us instantly. If you need any help with this, we are happy to help as we love Wise. It has saved our business thousands in hidden fees and bank conversion markup. We can’t recommend it higher and think you’ll love it too. Even better is that paying from one Wise business account to another is free and instant. This means we are able to receive funds faster and spend less on processing, keeping your money working for you instead of paying banks.
In order to pay an invoice in either ACH or Wire, use the following details. Please note we can only accept international wires from select countries, so please check with us before sending.
Account holder
BentoSMB Inc.
Routing number
084009519
Account number
9600000000030699
Account type
Checking
Bank's Address
19 W 24th Street
New York NY 10010
United States
SWIFT/BIC
CMFGUS33
8310407252
30 W. 26th Street, Sixth Floor
Get in touch with us today and let us know what problem you have. We love complexity and finding solutions to every kind of problem.